Phil Balducci: “There is no longer any reason for a non-profit to guess at whether or not a service is really meeting its goals or to try and convince a potential funding source to “trust our word” that something is working. PB&A’s Mission Metrics measures program outcome in a reliable and unbiased manner and we can prove it.”
Mission Metrics
- Recognizes the difference between satisfaction and outcome measurement and provides both.
This Proprietary Methodology:
- Demonstrates individual program impact and explains why.
- Provides credible outcome documentation.
- Helps staff do their jobs more effectively.
- Improves programs via data driven decision making for content, training and communications.
- Produces both real time and longitudinal data.
